Shipping policy
How much is shipping?
Singapore Orders:
All orders within Singapore qualify for free express delivery.
International Orders:
Flat shipping rates are as follows:
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Malaysia: $20 SGD
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Rest of Asia & Australia: $30 SGD
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Rest of the World: $50 SGD
When will my order be shipped?
Your order will be shipped within 48 hours. If you haven't received an Order Confirmation or Shipping Update email by then, please contact us at hey@getcrystalskin.com with your order number, and our customer care team will assist you.
How long will it take to receive my order?
Singapore:
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Delivery within 3 working days.
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Expedited Delivery: Need it fast? Choose our 1-day expedited delivery (order by 3 pm for same-day dispatch, excluding weekends & public holidays).
International Orders:
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Malaysia: 7-10 working days
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Rest of the World: 10-14 working days
Once shipped, you'll receive an email with tracking details to stay updated on your order’s progress.
Where does my order ship from?
We ship directly from our warehouse in Singapore.
International Duties and Taxes
International customers are responsible for any duties and taxes incurred. We cannot refund these charges.
Modifying or Changing an Order
Want to Modify Your Order?
If your order was placed within the last hour, you can make changes. Please email hey@getcrystalskin.com with the subject: "I NEED TO CHANGE MY ORDER - [YOUR ORDER NUMBER]."
Want to Cancel Your Order?
If your order was placed within the last hour, you can cancel it. Please email hey@getcrystalskin.com with the subject: "I NEED TO CANCEL MY ORDER - [YOUR ORDER NUMBER]."
Returning Your Order
All Crystal Skin purchases are covered by our 30-Day Risk-Free Guarantee. If you wish to return your Crystal Skin Pro™, simply email us at hey@getcrystalskin.com, and our customer care team will guide you through the process. [Click here] for more details on our 30-Day Risk-Free Guarantee.